Privacy Policy pora34 —
Malaysia Player Data Protection

01 Introduction

Pora34 ("we", "Platform") understands that privacy is something of great value. When you trust us with your personal information during registration and use of the platform, we take that responsibility seriously.

This Privacy Policy explains our practices regarding the collection, use, storage, and protection of your personal data when you use the pora34 platform, whether via the website or mobile app. It also outlines your rights as a data owner and how you can exercise them.

This policy applies to all registered players and visitors of the pora34 platform. By using our platform, you acknowledge that you have read and understood this Privacy Policy.

02 Data Collected

Pora34 collects your personal data through several means — directly from you during registration, automatically while you use the platform, and occasionally from trusted third parties such as payment processors for verification purposes.

Data you provide directly:

• Full name as shown on your identification card or passport
• Identification card number (MyKad) or passport number
• Date of birth for age verification
• Email address and mobile number
• Current residential address
• Bank account or digital wallet details for processing deposits and withdrawals
• KYC documents such as a copy of your MyKad, utility bill, or bank statement

Data collected automatically:

• IP address and device information (device type, operating system, browser version)
• Platform usage data including games played, session duration, and betting patterns
• Login data and account activity history
• Cookie data and similar tracking technologies
• Approximate location information based on IP address

Data Category	Example	Primary Purpose
Identity Data	Name, MyKad, date of birth	KYC verification, fraud prevention
Contact Data	Email, phone number	Account communications, customer support
Financial Data	Bank account number, transaction records	Processing deposits and withdrawals
Technical Data	IP address, device type	Security, fraud detection
Usage Data	Gaming history, session activity	Platform improvements, responsible gaming

03 How We Use Your Data

Pora34 uses your personal data only for lawful and stated purposes. We do not use your data for any other purpose without obtaining your consent first, unless required by law.

The main purposes for which your data is used are as follows:

• Account management — To create, verify, and manage your account on the pora34 platform
• Transaction processing — To process deposits, withdrawals, and any other financial transactions related to your account
• Identity verification (KYC) — To comply with legal requirements relating to anti-money laundering (AML) and age verification
• Platform security — To detect and prevent fraud, account abuse, and illegal activity
• Customer support — To provide assistance and resolve any issues you report
• Service improvements — To analyse usage patterns and improve platform quality
• Marketing communications — To send promotional information and special offers, subject to your communication preferences
• Legal compliance — To fulfil applicable legal obligations, regulations, or court orders

04 Data Sharing

Pora34 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to keep the platform functioning properly and to comply with the law.

Third parties that may receive your data:

• Payment processors — Such as FPX, DuitNow, TNG eWallet, and Boost, solely to process your financial transactions
• KYC service providers — To verify your identity and documents for legal compliance purposes
• Technical service providers — Such as cloud computing services that help us operate the platform, subject to strict confidentiality agreements
• Regulatory authorities — When required by law, court order, or official investigation
• Analytics partners — In aggregated and anonymised form only, to understand overall platform usage patterns

All third parties that receive your data are required to comply with our Privacy Policy and applicable data protection laws. They are only permitted to use your data for the specified purposes.

05 Data Security

Your data security is our priority. pora34 implements multiple layers of technical and organizational protection to keep your personal data safe at all times.

Security measures we use include:

• Data encryption in transit — All communication between your device and pora34 servers is protected with 256-bit TLS/SSL encryption
• Data encryption at rest — Sensitive data such as financial information and KYC documents is stored in encrypted form
• Role-based access control — Only staff who require access to specific data to carry out their duties are granted authorisation
• Round-the-clock monitoring — Our systems are monitored 24/7 to detect any unauthorised access attempts or suspicious activity
• Regular security audits — Security audits and penetration testing are conducted regularly by independent security experts
• Two-factor authentication (2FA) — Available to all player accounts as an additional layer of security

While we do everything we can to protect your data, no system can be guaranteed 100% secure. If you suspect your account has been compromised, contact our support team immediately via Live Chat.

06 Cookies & Tracking Technologies

Pora34 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain login session security, and understand how our platform is used.

Types of cookies we use:

• Essential Cookies — Required for the platform to function properly, including login verification and session security. These cookies cannot be disabled
• Preference Cookies — Saves your preferences such as language and display settings for a smoother return experience
• Analytics Cookies — Helps us understand how players use the platform for continuous improvement. This data is collected in aggregate and anonymised form
• Security Cookies — Used to detect suspicious activity and protect your account from unauthorised access

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. pora34 does not use third-party cookies for advertising purposes.

07 Your Rights

As a pora34 player and data subject under the Malaysia Personal Data Protection Act 2010, you have the following rights regarding your personal data:

08 Data Storage

Pora34 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

In general, data retention periods are as follows:

• Active account data — Retained for the duration that your pora34 account remains active on the platform
• Financial transaction records — Retained for a minimum of 7 years after the transaction occurs, in accordance with AML and tax legal requirements
• KYC Documents — Retained for a minimum of 5 years after the business relationship ends, in line with compliance requirements
• Log and security data — Retained for 2 years for investigation and fraud detection purposes
• Customer support communications — Retained for 3 years for reference and dispute resolution

Upon expiry of the retention period, your data will be securely deleted or anonymised in accordance with established procedures. Anonymised data cannot be linked back to you and may be used for long-term analytics purposes.

09 Policy Changes

Pora34 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate operational reasons.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page
• Sending a notification to your registered email at least 14 days before changes take effect
• Displaying clear notices on the platform during the transition period

Continued use of the pora34 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before they take effect.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the pora34 platform
• Privacy Email: [email protected] (response within 5 business days)

For more information about your rights or any dispute related to data usage, you may also refer to Malaysia Department of Personal Data Protection which is the regulatory authority for data protection in Malaysia.

Please refer to the page Terms and Conditions to understand the overall platform usage terms, and the Responsible Gaming for information on player protection.